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Processing hours

WAMS | APU | Customer service |Benefits |

DMV technical staff is available to help with any on-line system problems Monday through Friday 8 a.m. to 5 p.m., however, processing can take place outside of this time frame. Some planned outages may occasionally occur. These outages will be communicated with sufficient lead-time to allow for any necessary contingency plans. DMV technical support staff can be reached at (800) 362-3050.

Web Access Management System (WAMS)

For logon ID and password questions contact the WAMS Internet site.

Agent Partnership Unit (APU)

For questions related to the completion of electronic title/registration applications, contact DMV's Agent Partnership Unit at (608) 266-3566 between the hours of 7 a.m. and 4:30 p.m., Monday through Friday or e-mail your question. We encourage new users to call APU when processing their first application.

Customer Service Unit (CSU)

For questions regarding the sign-on process, user ID, user roles, or password questions, call DMV's Customer Service Unit at (608) 266-1425. Phones are answered between the hours of 7 a.m. and 4:30 p.m. Monday through Friday. You can also e-mail your questions.

Benefits

For more information about the benefits of the e-MV Agent program, contact:

DMV's Agent Partnership Unit (APU)
Phone: (608) 266-3566
E-mail: dotdealersemv11@dot.state.wi.us

All external hyperlinks are provided for your information and for the benefit of the general public. The Wisconsin Department of Transportation does not testify to, sponsor or endorse the accuracy of the information provided on externally linked pages.

Questions about the content of this page:
Division of Motor Vehicles, Dealer Section, dealers.dmv@dot.state.wi.us
Last modified: March 11, 2009